Mobile Messaging Privacy Policy & Terms

Pristine Carpet & Tile Cleaning is committed to protecting your privacy. This policy outlines how we collect, use, and protect your information, particularly regarding our mobile messaging program.

1. Information We Collect

We may collect personal information when you:

• Book an appointment
• Request a quote
• Contact us via forms, email, phone, or SMS

Collected data may include your name, phone number, email address, address, and service-related details.

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Respond to inquiries and provide customer support
• Send service updates and confirmations via SMS or email

We may also collect anonymous data (e.g., through Google Analytics) to:

• Monitor site usage and traffic
• Improve our website and services
• Personalize user experience
  

3. Data Sharing

We do not share your personal or mobile information with third parties for marketing purposes.

We may share your information only with trusted service providers, such as:

• Payment processors (for secure transactions)
• Appointment scheduling tools

These providers are contractually obligated to protect your data.

4. Data Transfer

Your personal information will not be sold, rented, or transferred to external organizations under any circumstances, including with your consent.

5. Messaging Terms & Disclosures

By opting in to receive SMS messages from Pristine Carpet & Tile Cleaning, you agree to the following:

Types of Messages

• Informational (appointment confirmations, service updates, support replies)

Message Frequency

• Messages are sent only as needed based on your interactions with us.

Message and Data Rates

• Message and data rates may apply depending on your mobile plan.

Opt-In Path

• Users must provide explicit consent to receive messages by submitting their phone number through our website opt-in form.

Opt-Out Instructions

• To stop receiving messages, reply STOP at any time. You will receive a confirmation message and no further texts will be sent.

Help Instructions

• For help or support, text HELP to (918) 902-1314 or contact us at 📧 office@pristinetulsa.com or 📞 918-346-3247.
  

6. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.

7. Your Rights

You may request to:

• Access the data we hold about you
• Update or correct your personal information

Contact us using the details below to exercise these rights.

8. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services after changes implies acceptance.